Business Analyst III- ( Energy Efficiency Program Implementation)
Located: Portland, OR,
Duration start 12 months, lead to multi years contract
Application Due 02/05/2019 -
ieSolutions is an Equal Opportunity Employer (EOE). M/F/D/V. Security Clearance Requirement: Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information. US Citizenship REQUIRED
This contract Business Analyst 3 position will provide support to the Energy Efficiency Programs (PEJC) organization in the Power Services (P) business line of Client’s PEJC promotes the efficient use of energy in the Pacific Northwest. In addition, PEJC administers conservation acquisition contracts, provides technical and administrative support for client’s market transformation activities, and produces and delivers energy efficiency programs, products, and services.
This position will support the Sector Leads and other staff in the day to day operation of energy efficiency program implementation. This position will provide critical support to the non-residential lighting program and the Trade Ally Network NW program, which requires an increasing amount of support to utilities, end-use customers, trade allies, internal staff, and other related stakeholders.
Organization & Culture
The PEJC team collaborates with internal and external stakeholders to identify opportunities to save energy and then develops energy efficiency programs and measures that are provided to the public utilities of the Northwest for implementation. These programs span all sectors of the economy and range from very simple transactional measures to highly complex region wide infrastructure development programs.
- Serve as primary technical expert for non-residential lighting including knowledge specific to non-residential lighting technology and overall program implementation.
- •Provide expertise for the lighting calculator throughout its life cycle: from modelling and scenario development of payments and incentives, as project manager facilitating development and programming of lighting calculator improvements, as trainer that provides education and trainer associated with versions of the lighting calculator, and as a project-level reviewer that provides expert recommendations associated with eligible measures and projects.
- •Provide customer service related to energy efficiency program implementation; track, record, and respond to phone calls or emails coming from internal stakeholders, customer utility staff, private utility Program Managers and 3rd-party implementation firms.
- Respond to questions including, but not limited to: timing of implementation, location of program materials and forms, training opportunities and collaboration opportunities; or, direct inquiry to the appropriate staff for response.
- •Track, analyze, and report on timing of customer service inquiries; recommend and support implementation of process improvements to enhance response time and quality.
- •Track, monitor and facilitate resolution of issues and risks identified within energy efficiency end user projects, as well as compliance-related dependencies;
- Organize and archive feedback in order to keep applicable Program Managers and Sector Leads informed on the issues and feedback provided. Provide recommendations to appropriate staff members for resolution of identified issues.
- Working under the direction of assigned Sector Leads, support refinement of, updates to, and development of programmatic-related content in the Energy Efficiency Implementation Manual.
- Review Implementation Manual language and provide recommendations for updates.
- Work within the established measure development process to develop language for new measures.
- Coordinate across energy efficiency sectors to promote consistency where relevant and appropriate, e.g. in cross-sector heating and cooling technology-related measures.
- Collaborate across energy efficiency sectors and seek consensus on new or updated Implementation Manual content.
- As assigned, serve as Field Inspector to the Supply Chain COR (Contracting Officer’s Representative)
- Support the development and implementation of scopes of work including working with stakeholders and internal staff to collect input and review final work plans, such as the 3rd-party implemented Trade Ally Network NW.
- Note: The role of the Field Inspector is to observe and report conditions and performance to the COR. Responsibilities are limited to testing, observing, and reporting. The field inspector can provide input and information to the COR but cannot be responsible for accepting work. Acceptance must be performed by employee that the CO has appointed as the COR.
- Provide project management, coordination, tracking, and facilitate program continuous improvement:
- Create project plans: Working under the direction of assigned Sector Leads and or Program Managers draft the creation of actionable work plans necessary to support the implementation and implementation related activities (e.g. promotion and communication) of programs and initiatives within the commercial sector energy efficiency portfolio.
- Track project and program deliverables/milestones: Using project/program plans as a roadmap to track performance against pre-established milestones and timelines. As necessary, work with assigned Sector Lead and Program Managers to adjust plans should conditions evolve that necessitates such a change.
- Provide status updates to designated staff: Proactively communicate project progress to all impacted stakeholders as outlined in project communication plans. Work with SMEs in the program marketing and agency communications teams as appropriate. Should deviation from planned activities be warranted, work with assigned Sector Lead and or Program Managers to adjust plans and communicate to relevant stakeholders.
- Strategize with Sector Lead, provide recommendations to correct problems, address barriers, and identify project/program performance improvement opportunities.
- Develop / draft and recommend new or revised change management processes, procedures and/or workflows to address customer and end-user requirements.
- Take a pro-active stance on risk-management:
- Recommend course correction and mitigation options as needed.
- Participate in Energy Efficiency Programs at meetings with national and regional EE working groups.Designated EE industry groups include, but are not limited to DesignLights Consortium, WSU (Washington State University) Energy Extension, DLC (Design Lights Consortium), Emerging Technology, & NEEA (Northwest Energy Efficiency Alliance).
- Keep informed and actively engaged within the industry to understand technology advancements, changing market trends, and associated regulatory policies.
- Gather, compile, and analyze information obtained during representation; share with other subject matter experts designated internal stakeholders.
- Utilize a wide variety of department data, processing systems and software applications including: Interim System 2.0 (IS2.0), Customer Contract Management (CCM), Customer Data Management (CDM), Customer Relationship Management (CRM), MS Excel, and SharePoint, etc. Perform data mining, tracking, analysis and reporting functions;
- Conduct analysis of measure and project level data;
- Use data to provide expert opinions and recommendations to client’s programs.
Research and Analysis
- Conduct research and prepare reports, white papers and/or summaries on energy efficiency related subjects including:
- Program implementation findings reports using key program information such as project invoices, expenses and budgets, and reported kilowatt-hour savings.
- Program/project level potential for savings and costs,
- Market status and trends,
- Technical approaches,
- Program design concepts and related barriers,
- Data analysis,
- Emerging technologies,
- Provide expert opinions and recommendations based on research findings.
- Under the direction of Sector Lead or Program Manager, conduct research and interview internal customers, end-users, stakeholders and other interested internal parties to gather and understand customer and/or end-user requirements. Analyze impacts and risks and present recommendations for management and stakeholder’s consideration and approval.
- Evaluate information gathered from multiple sources, reconcile conflicts, translate detailed information into management-level briefings, provide informed recommendations, and proactively incorporate findings and insights into project and change management plans, as appropriate.
- Support Market Research team efforts by reviewing work plans and draft reports and providing written analysis as requested. Provide informed opinions and recommendations related to market research findings.
Collaboration and Communication
- Collaborate and communicate with a wide variety of internal technical and business experts, including the assigned Sector Lead and Project Manager (PM) in individual and group settings to assist and recommend project team requirements.
- Maintain regular and consistent communication regarding project / assignment status and concerns with appropriate parties, including the manager, Sector Lead, project manager, stakeholders, project team, etc. This may include using SharePoint for project documentation, coordination and tracking.
- Under direction of Sector Lead, assist in planning and carrying out the project or assignment (delivery) including resolving most problems, coordinating the work with others, providing recommendations for program approach including the methods and techniques to be employed.
- Present information and materials in meetings with internal and external customers:
- Draft and present technical content for and deliver webinars and presentations to utilities, trade allies, and internal staff..Develop and present information and/or proposals to a variety of audiences from personnel to senior managers and executives, and obtain buy-in for the proposals.
Education & Corresponding Experience (required on matrix)
- Associates degree in business administration, management, accounting, computer science or a related field is preferred. Associates degree may substitute for 2 years related experience (see below)
- Bachelor’s degree in business administration, management, computer science, engineering or a related field is preferred. Bachelor’s degree can substitute for 4 years related experience (see below)
- Related Experience – a minimum combination of work-related experience, on-the-job training, and/or vocational training is desired. Experience should be consistent with the specific requirements of business analysis and progressively more technical in nature.
- Minimum Related Experience: This is a Level 3 position: 12+ years experience is required. (8+ years with Bachelor’s Degree in specified or closely-related field; 10+ years with Associate’s degree in specified or closely-related field).
Required Technical Skills & Experience (required on matrix)
- 5 years’ experience in project coordination and management.
- Total of 8 years’ experience working in one or more of the following areas related to utility EE programs: lighting program implementation, lighting industry sales or management, lighting system design, HVAC program implementation, management of field teams, program marketing, building energy management, energy efficiency auditing for commercial or industrial businesses, systems commissioning, trade ally/installation contractor engagement, testing or promoting emerging technologies, conducting energy efficiency market research, developing program implementation scopes of work.
- A working knowledge of state energy codes and federal standards specific to lighting.
- 3 years’ experience using software-based EE tools, such as Excel-based lighting and HVAC savings calculators.
Preferred Skills & Experience (optional on matrix)
- Knowledge and experience completing lighting and/or HVAC audits for commercial and industrial facilities.
Valid U.S. Driver’s License is required.