Job #: 578298

Title: Computer User Support 1

Location: Portland

Duration: 1 year

Application Deadline: 10/15/18

The Computer User Support 1 provides technical support, diagnostic help and operating instructions at the division or departmental level for users of computers and computing resources.

TYPICAL DUTIES AND RESPONSIBILITIES:

User Support:

  • Provides support for use of core and environment-specific patient care

and/or client systems and software

  • Performs analysis/troubleshooting to resolve problems with hardware and software
  • Interfaces with help desk regarding hardware, software and network problems and tracks to resolution
  • Assists with development of and provides formal training to users
  • Analyzes, troubleshoots and resolves user access problems
  • Develops and/or maintains department Web or Intranet site
  • Attends meetings as a provider of technical information

Support Analysis:

  • Contacts hardware and software vendors for information
  • Tests new hardware and software for integrity and usability
  • Analyzes routine application requirements and recommends optimal hardware/software solution
  • Reports project status and completion
  • Sets and reviews priorities based on need and merit
  • Recommends department and division computing standards
  • Reviews technical journals and relevant literature to stay with changes in technology
  • Conducts feasibility and cost/benefit analysis studies
  • Writes proposals for consideration or justification of new acquisitions
  • Prepares technical reports to be used by management in making decisions about computing systems.

System Maintenance:

  • Arranges for and logs vendor-provided maintenance
  • Performs disk compression using utility programs
  • Performs backups of installed software, user programs and data; restores data lost due to system failure or operator error
  • Maintains system files

Installation:

  • Coordinates requests for installation and wiring needs for new hardware
  • Determines environmental and electrical requirements for new installations and computer moves
  • Installs components of newly acquired computer systems, sets up and configures systems
  • Installs software; maintains records verifying compliance with vendor licensing agreements
  • Maintains software archives

Documentation:

  • Documents application programs, user instructions, hardware and software installation procedure, software versions, operational procedures and maintains documentation to ensure accuracy
  • Maintains lists of sign-ons, passwords, locations of equipment
  • Maintains equipment inventory

MINIMUM QUALIFICATIONS:

  • Associate’s degree in computer science or related field; OR
  • Two years of computer support experience; OR
  • An equivalent combination of training and/or experience.