Job #: 2113-1

Title: Customer Support Administrator

Location: Portland, OR

Duration: 6 Months Contract to Hire



Overview:

  • Customer service representative supporting varying types of customer inquiries that support our client’s products.
  • The majority of the work this individual will be doing is customer interactions and support; with the ability to do some more BSA type of work.
  • Review and analyze these customer service inquiries to better understand and be able to identify opportunities for improvement in the handling of customer inquires
  • Build robust KPI’s around a customer issue matrix that will be based on direct interface with customer inquiries.
  • Create Excel and/or tableau reports to extract, analyze, and present data findings
  • Ability to create a power point presentation that accurately and concisely reflects the story of your findings; be able to present your findings efficiently and effectively to a larger audience on a bi-weekly basis.


Duties:

  • Handle e-mails/calls related to any support necessary to support customers with our services.
  • Manually enter data into systems in a time efficient manner and complete with precision and accuracy.
  • Ability to translate spreadsheets into data to be manually entered into systems.
  • Ability to understand automated processes to automatically upload data into systems.
  • Ability to do quality checks on manually entered data.
  • Troubleshoot and investigate potential data issues with customers.
  • Manage the team inbox and emails that come in from different dealers or direct customers
    Categorize/manage the inquiries that come through and direct them to the appropriate team member(s)
  • Analyze data and mold that data in reports using Tableau/Excel

Required Skills:

  • Data Analytics
  • Reporting using Tableau Reports/Data Entry with Excel
  • Customer Service experience
  • Bachelor’s Degree (In lieu of degree will consider someone with heavy Data Analytics experience)
  • Basic IT Skills
  • BSA experience