Job#: 8568

Title: Program Support Specialist 2

Specialty: Energy Efficiency

Location: Portland, OR

Duration: 1 year+/ multi-year contract

Application Deadline: 6/21/18

ieSolutions is an Equal Opportunity Employer (EOE). M/F/D/V. Security Clearance Requirement: Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information. US Citizenship REQUIRED


Program Support Specialist 2 position will provide support to the Energy Efficiency Programs (PEJC) organization in the Power Services (P) business line of our client.This position will support COR’s, program managers, sector leads, department managers, and others in the day to day operation of Energy Efficiency (EE) programs.

Position Responsibilities:

Note: All official drafts, documents and recommendations, as listed below, must be reviewed, finalized and approved / accepted by appropriate manager or other federal personnel with the authority to do so.

Program Facilitation & Analytical Support:

Note: The Field Inspector will observe and report conditions and performance to the COR, but will not be responsible for accepting work. Responsibilities are limited to testing, observing, reporting and providing input and information to the COR.

  • Assigned Field Inspector for COR (Contracting Officer’s Representative) in support of third-party energy efficiency infrastructure contracts. These contracts may include the following, but may change as programs are updated and evolve: Simple Steps, Retail Sales Allocation Tool, Performance Tested Comfort Systems, and commercial sector program implementation services for utilities, Energy Smart Reserved Power, and Federal Partnership construction activities).
  • Field Inspector duties include:
    • Prepare communications between the client COR and contracted vendors.
    • Review and examine invoices to provide recommendations on continuity with stated contract deliverables, quality checking of pricing schedules and other various contract terms and conditions.
  • Serve as POC (point of contact) for external parties and stakeholders including:
    • Trade allies, manufacturers, distributors and retailers of energy efficient retail products and appliances incentivized by client such as, but not limited to, advanced power strips, residential appliances, water heaters, shower heads, thermostatic shower valves, and residential lighting.
    • Drafts responses on policy and the Implementation Manual for the client Program Manager.
  • Recommend methods for retail offerings, improvement of existing retail offerings, and cost reduction approaches for retail energy efficiency measures such as power strips, residential appliances, water heating, shower heads, thermostatic valves, storm windows, and thermostats including possible new approaches such as, but not limited to, coupon offerings, direct to consumer, and local store promotions.
  • Process inquiries from interested parties regarding possible inclusion on qualified products lists.
  • Recommend and coordinate with current venders on qualified product lists of changes to client requirements. Research potential new products that meet client requirements.
  • Draft content for client retail and appliance program’s web presence and other printed program collaterals intended to support collaboration and coordination between client customer utilities and partners.
  • Monitor measure development, regional offerings and energy savings for assigned technologies and provide findings to manager or other assigned client staff to support program development and operation.

Program/Systems Support:

  • Use client maintained data processing systems, and software (e.g EE reporting systems).
  • Assist utility customers and participants by phone and email with implementation of program requirements.
  • Coordinate activities between client IT (Information Technology) representatives and assigned Information Owners in support of official electronic systems and related business processes.
  • Monitor assigned IT systems for: intended functionality, note and prioritize defects for maintenance, capture and propose future enhancements.
  • Identify opportunities for program enhancements and capture opportunities/corrections in the SharePoint IRL (issue resolution log).
  • Maintain IRL data including staff assignments, milestone progress, and close-out.
  • Support the IM (Implementation Manual) revision and production process including drafting measure descriptions, basis of savings, payment levels, and documentation requirements.
  • Assist program managers with maintaining measure reference number lists for each technology portfolio.
  • Gather and maintain information pertaining to custom projects, enter into CPTL (custom project tracking log), generate reports, analyze leading and lagging progress indicators, provide reports to program mangers and others.
  • Coordinate a wide range of implementation activities, (i.e., marketing materials, program/contract requirements, training, and activity reports) between client program managers, utility customers, and third-party implementation contractors.

Marketing and Communications Program Support:

  • Contribute to program fact sheets, marketing materials, and other program support collaterals.
  • Monitor client web presence for assigned programs and supply updated content to marketing personnel.
  • Conduct primary and secondary research as directed and report findings to requesting party.
  • Draft communications to trade allies, contractors, utilities, and internal staff for inclusion in newsletters, brown bags, webinars and other channels.
  • Produce dashboard reports for monthly EE Business Operations Overview Meetings including graphical and numerical information utilizing PowerPoint or other presentation software tools.
  • Provide event coordination and other assistance for in-person, telephone, and web-based events including utility program user group calls, web-based Brown Bag sessions, trade ally network trainings, utility roundtables, and the annual Efficiency Exchange.
  • Assist client management with coordination of communication activities between client, NEEA (Northwest Energy Efficiency Alliance), regional utilities, client agencies, program participants, and other critical stakeholders.


Education & Corresponding Experience

  • Associate’s or a Bachelor’s degree in Energy Management, Facility Operations, Building Systems, Construction Technology, Engineering, Business Administration, Management, Accounting, Computer Science or a closely- related technical discipline to Energy Efficiency is highly desirable. (Associates degree in appropriate discipline may substitute for 2 years required experience. Bachelor’s degree in appropriate discipline may substitute for 4 years related experience – see below).
  • This is a Level 2 position: 9 - 11 years direct work experience in energy/resource efficiency program operations including energy/environmental consulting, residential/commercial construction and business/industrial technology is required.
    • 5 - 7 years’experience is required with a Bachelor’s degree in appropriate discipline; 7 - 9 years’ experience is required with an Associates’ degree.

Required Technical Skills & Experience

  • Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel, and Outlook); MS Office 2010 proficiency required.

Preferred Skills & Experience

  • Experience developing retail strategies for energy efficiency programs is highly preferred including:
    • 2 years designing, implementing and maintaining retail programs in national chains, regional chains, and independent retailers
    • Relationships with manufacturer partners and stocking decision makers at retail stores
    • Technical understanding of energy saving devices
    • Experience with the Regional Technical Forum (RTF) and implementing programs with RTF data
    • New ideas for program preservation in face of declining savings
    • Experience in diverse methods reaching underserved markets
    • Experience developing or implementing programs for energy saving kits