Job# 2488-1

Title: Program Support – Supply Chain

Location: Portland

Duration: 4 months (possibility of extension)

Application Deadline: 6/26/18

Job Description
The purpose of a Program Support- Supply Chain Fulfillment is to assist with the coordination and execution related to customer orders and inquires. A typical Program Support- Supply Chain Fulfillment has goals of ensuring customer satisfaction thought timely and quality resolution to customer issues with a focus on identifying areas for communication improvement. This role serves on the frontline for customer engagements.

Essential Duties and Responsibilities:

  • Field customer inquiries to provide order status updates
  • Leverage systems to provide the most up to date and accurate information regarding supply chain constraints and supplier challenges
  • Identify communication and information gaps that result in missing information for our dealers that prevent them from supporting our customers
    Track, monitor, and measure incoming volumes of inquiries and make recommendations regarding capacity needs
  • Assist in the collection, analyzation, and presentation of metrics and performance indicators for the department.
  • Support the documentation and mapping of internal processes with a focus on developing improvement or standardization suggestions
  • Monitor and process time-based order requirements throughout the day to ensure timely turn around to minimize impact to the customer
  • Address backlog of order-based errors through manual processing in the applicable systems
  • General assistance with daily operations consistent with a supply chain fulfillment customer support role.

Required Background Experience and Skills:

  • 2-3 years in a customer support role
  • Ability to identify improvement opportunities and collaborate for implementation
  • Comfortable with large data sets and experience analyzing data
  • Knowledge of the transportation industry preferred
  • Proficiency in MS Office suite, especially Excel
  • Bachelor’s degree preferred, but not required
  • Well-spoken and energetic

Preferred Background Experience and Skills:

  • Paragon Experience
  • Tableau Experience
  • Customer Service Experience