Job #: 1877

Title: ScrumMaster – IT Customer Service Applications

Location: Portland

Duration: 4 months +


Seeking an experienced ScrumMaster (SM) who is Scrum certified to join client’s IT Customer Service Application team.

This SM will support one or more teams in Agile/Scrum to develop and support software solutions. A successful SM will excel at empowering and enabling their assigned teams to self-organize to solve complex business problems.


Job Responsibilities

  • Organizes and facilitates sprint planning sessions, stand-up meetings, product demos, and team retrospectives.
  • Fosters transparency and feedback by raising impediments and by presenting information using appropriate tools and techniques such as burn-down and burn-up charts.
  • Promotes and drives continuous improvement.
  • Coaches team members on the effective use of Scrum and Agile.
  • Works with Product Owner(s) to maintain the Product Backlog.
  • Ensures that team impediments are escalated for resolution promptly.


Required Skills & Experience:

  • 3-5 years relevant experience in a software development or delivery organization.
  • A minimum of 1+ years’ experience as a full-time ScrumMaster.
  • CSM or CSP certification including a thorough understanding of Scrum and Agile principles, values, and practices.
  • Demonstrated commitment to mentoring, coaching, and servant leadership.
  • Experience delivering one or more products through all phases of the SDLC.
  • Very strong communication, collaboration, feedback, and facilitation skills.
  • Demonstrated mature judgment in a leadership role.
  • Strong analytical and problem-resolution skills.
  • Ability to identify and develop individual and complementary strengths and to build high-functioning teams.
  • Capability to develop and maintain an effective network of relationships with people inside and outside the development group.


Preferred Skills & Experience:

  • Experience as a development team member in one or more technical roles.
  • Supervisory or management experience.
  • Knowledge of Version 1 software.
  • Experience in project management.