Telecommunication Analyst 618070
6 months - non exempt
Location: Portland, OR
A great chance to work at OHSU!
Must have Four years experience in telecommunications systems analysis.
Background must have provided the following:
- Knowledge of telecommunications industry terminology, equipment types, standard and customized features and services available.
- Knowledge of large enterprise systems including various vendor and service providers and current industry systems installation techniques.
- Skill in analyzing and identifying customer telecommunications problems, determining solutions.
- Skill in interpreting technical issues for both technicians and non-technical clients.
- 2-4 years experience in Cisco Enterprise telephone service platforms
A. Review scope of projects to determine objectives, diversity of involvement, training and resources required. Develop a schedule and monitor project status to assure progress toward completion. Identify potential difficulties and determine necessary action to minimize or prevent problems.
B. Participate in design, planning and operational review meetings. Contact hospital, university, academic, research and clinical department directors, managers and staff to provide consultation, technical assistance and estimate for customized telecommunications design. Schedule and conduct required project meetings necessary for project completion.
C. Coordinate installation of telecommunications systems, provide technical support and user training, modify project plans and coordinate changes with client and internal staff as necessary. Provide project status reports to participants and telecommunications management.
D. Upon conclusion of projects, close orders, finish one-time and recurring billing and ensure all pertinent databases and records are complete, mirrored and accurate.
User Support, Business & Technical Analysis-
A. Listen to customers to understand what they are trying to accomplish. To meet customer needs, determine the most cost effective options between numerous products and services based on extensive knowledge of telecommunications systems. Review and prioritize large batches of service requests.
B. Modify technical drawings to identify location or design of telephone and data facilities for departmental records, technical staff and other participants associated with projects.
C. Respond to user requests for assistance. Perform analysis to resolve complex design issues involving hardware and software. Work to meet objectives and deadlines.
D. Perform ongoing operational support for Telecommunications related services and applications. Necessarily, these services change over time, so creation, deployment, and optimization of these support processes are part of the job.
System Management and Trouble Resolution-
A. Coordinate and administer activities for the telecommunications infrastructure & applications (Cisco, Other): Phone switch, Voicemail, Integrated Messaging, Contact Center, Call Management Records, Back-end-billing processes, Customer Station Programming, Cable-plant & work-order processing, Data-port-activation, and Wireless telephony provisioning & troubleshooting. Include new platforms and services as these become available, and then provide ongoing standard support.
B. Provide financial audits, statistical reports and historical information to OHSU departments for budget preparation.
C. Perform analysis / troubleshooting to resolve problems with hardware or software, e.g., corrects programming.
D. Successfully make use of voluminous detailed and complex documentation which requires a high degree of technical skill and comprehension.
E. Respond to after-hours telecommunication service calls on a weekly rotational basis.
Training and End-User Documentation-
A. Develop training program and conduct sessions for telecommunications end-users and departmental representatives.
B. Develop and provide educational materials to the customer base.
C. Provide input to management for revisions of OHSU ITG Telecommunications procedures and practices.
D. Actively participate in departmental training program.\